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Telephone Supporter

Posted for The Brendoncare Foundation

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Brendoncare aims to improve the quality of life for older people, and our local networks of social/activity clubs are vital in combating loneliness and social isolation.  They enable our members to develop relationship networks and each club aims to respond to the interests, needs, aspirations and choices of each individual.

Our community clubs are currently closed but we are providing regular telephone contact to our members to support them at this difficult time and help them feel that they are not alone.  The telephone support service can also provide a valuable point of contact for members who are temporarily or permanently unable to attend their normal club due to ill health, caring responsibilities etc.  

Brendoncare Clubs are looking for volunteers to help us to deliver this vital service to the members of our clubs.


Who are you?

You will need to be cheerful and articulate with some time to spare and the ability to chat to anyone about anything.

What is required?

You will need a phone and a quiet area in your home to make the calls on regular agreed days or be part of our central office based team in Winchester.

Some of the calls will be a quick and friendly 10 minute chat to check that the member is doing ok.  Other calls might be significantly longer, particularly with those people who are more isolated.  At times you might find them feeling lonely and low so you need to be able to empathise with what they are feeling and try to brighten their day.  We are finding that many of our members feel that bit better after a chat with one of our volunteers, even though their situation hasn't really changed.  You will also be expected to identify anyone who is experiencing real difficulties whether practical or emotional and feed that information back to your manager so addition support can be offered.

We can be really flexible and work with you to find times that suit you, we just ask that calls are made to members once that has been agreed with them.  This is a role that can fit around your other commitments and your call list can be tailored to fit the time you have available.

We also require two satisfactory references and an enhanced Disclosure and Barring Service (DBS) check.

What are the benefits for you?

The telephone supporter role allows you to expand and develop at your own pace.  We provide you with an induction, ongoing training, support and reimbursement of out of pocket expenses.

This is a fantastic opportunity to give something back to the community and to experience the positive impact your volunteering can have to help improve the lives of older people in your area.


  • Accessibility
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Reimbursement of out of pocket expenses.
  • Health and Safety Policy
  • Ongoing support
  • Suitable for Under 18's
    Minimum age 16 years - to be discussed upon receiving enquiry.
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 06/10/2020

End Date: 06/10/2021

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

This is a role that can fit around your other commitments. Commitment to be agreed on an individual basis.


This opportunity can be carried out whilst working from home.

Before you can register your interest in this opportunity you must either login or register as a volunteer.

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