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Telephone Peer Support Volunteer

Posted for Richmond Fellowship

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To make outgoing phone calls to community clients to encourage and support them to join in with online groups and to help reduce any potential barriers to achieving their goals with advice and guidance.



·         To make outgoing calls to community clients

·         To provide mental wellbeing support

·         To provide encouragement to attend online groups and remind the of times and timetables.

·         Identify any potential barriers

·         Provide Advice and guidance where possible to help reduce barriers

·         Update case notes on worksheet

·         Update support plans/goals where applicable.


·         Peer experience

·         Listening skills

·         Advice and guidance

·         Communication/Conversation skills

·         Passion for support individuals

·         Record keeping

·         Goal setting


  • Accessibility
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for Under 18's
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No Yes No No No No
Evening No No No No No No No

Availability Details

This role is specific to Wednesday Afternoon currently. We do have other opportunities for other days.


Unit 47
Trafalgar House
223 Southampton Rd

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