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Digital Champion volunteer

Posted for The Brendoncare Foundation

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Digital Champion volunteer
Volunteer Role Description

Why volunteer with Brendoncare?

Brendoncare offer a range of services from community support and clubs, through to extra care housing and residential care, helping thousands of people across the South of England. These services are designed to empower people to live their whole life well, and it is largely down to the dedication, kindness and forward thinking of our volunteers that we are able to do so.


Who are you?

Brendoncare believes that without diversity we will be unable to fulfil our vision. We would like to hear from people who share a strong belief in our vision and values. We have a range of volunteer roles to suit people, regardless of age, background, or whether you can get out and about or want to volunteer from home; we’d like to hear from you.


What is required for this role?

This role requires you to be a confident communicator and a team player with a positive, calm and welcoming approach. No experience is required as all training will be provided. One of the most important skills you can have is to be enthusiastic about the benefits of being online and be willing to share this with others.

Desirable skills:

• A good communicator and active listener

• Patient and able to build up trust with learners

• Good at working and connecting with local communities

• Motivated to be able to help others to learn

• Confident enough in your own ability with technology

• You will be friendly and patient, with good technical and communication skills


Ideally you will need a device (e.g. laptop, tablet) and be confident with using Zoom and email.


What will I be doing?
You will provide support both on a one-to-one basis and group sessions in a relaxed, informal environment. The aim of the role is to provide person-centred support which is learner-led and at a pace to suit the individual. You will guide them through the steps needed to get online and gain confidence on their devices. This could involve setting up a member’s device for the first time; helping them to connect to Wi-Fi; enabling them to get online safely and securely; helping them to take and share photos and videos or ongoing support to help them get the most out of their device.








When and where will the volunteering take place?
This role can be undertaken at our locations across Hampshire & Dorset and there is also the potential to volunteer remotely too. For remote volunteering, you may be provided with a Brendoncare email address and Brendoncare Zoom account.


We have volunteering opportunities available during Monday to Friday, 9am to 5pm.


What are the benefits for you?

This role allows you to develop at your own pace gaining experience, skills, confidence and friendships. We provide you with bespoke training which includes: Induction, safeguarding and delivery of digital coaching skills. There are also ongoing training, development and support available. We provide reimbursement of out of pocket expenses and undertake an enhanced DBS check – at no cost to you.


What difference will you make?

This is a fantastic opportunity to empower people in local communities to access the digital world and improving the wellbeing of others.


’All I can say is how much satisfaction and enjoyment I get out of it. I look forward every week to seeing the residents who greet me with smiles and appreciate the chats and laughs. It is so rewarding. I love all the staff too, many I have known a long time.’ – Yvonne (Knightwood care home volunteer)















Keeping you safe in your volunteer role

Health & Safety is everyone’s responsibility in law. Our responsibility to keep our volunteers, staff and everyone in Brendoncare safe is embedded at every level of what we do. We want people to have the best experience of working and living with us, we want our staff and volunteers to have the most up to date information and tools, and we want to respond quickly to, and learn from concerns when things aren’t right. Some ways that we ensure this happens:


Working with potentially vulnerable people and people that need our support:


This might mean that the people you volunteer for are vulnerable physically, mentally or emotionally. We address this by making sure our volunteers know about good care practices and infection control; legal responsibilities around data and health & safety; and how to safeguard the welfare of individuals whilst protecting volunteers, staff and the organisation from misunderstandings caused by overstepping boundaries.


Addressing behaviours that may be uncomfortable or unacceptable:


Brendoncare has a code of conduct for all members and we use this to ensure clarity on how we expect people to treat each other. We also provide training and support to ensure that we can support people with a range of health & wellbeing needs.


Making sure the environments you are in are safe and welcoming:


Brendoncare has robust procedures to make sure the areas you work in, and the activities you undertake, have been risk assessed and that we have communicated ways to mitigate any hazards. There will always be a member of staff to help if you have any concerns. There are some roles that mean you might be on your own, such as volunteer drivers or befriending, and we will clearly communicate with you about how to stay safe when lone working.


Risks associated with particular activities:


Some roles may have particular risks that we need to safeguard against. For example, cooking, delivering exercise activities, using particular equipment (e.g. tools on the allotment), or driving. We will always ensure that you have had appropriate training and checks to give you and our residents and members confidence that every activity is as safe as it can be.









Responding to concerns and learning from experience:


We will always listen to any concern about your safety. On joining us we will clearly communicate who you can approach for support and we have procedures in place if you need to talk to someone else either inside the organisation or through our Employee Assistance Programme through external providers. Sometimes things don’t go to plan and we ask everyone to make sure these incidents are reported so we can learn and improve in the future.



What’s next?

If this sounds like you, or you would like to find out more about this role, then we would be delighted to hear from you, please contact our Volunteering Team on: or 01962 857097


Desirable skills:

• A good communicator and active listener

• Patient and able to build up trust with learners

• Good at working and connecting with local communities

• Motivated to be able to help others to learn

• Confident enough in your own ability with technology

• You will be friendly and patient, with good technical and communication skills


  • Accessibility
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Suitable for Under 18's
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Across Hampshire.


This opportunity is available Countywide.

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