Privacy and Cookies Policy
Taking care of your information
Please read this policy carefully; by providing us with your personal information, you consent to the collection and use of the information you provide in accordance with this policy. Occasionally, we may make changes to this policy so do remember to check back from time to time.
If you have any questions on this policy, please call our team on 02392 583836 between 9am and 4pm, Monday to Thursday and 9am to 1pm on Friday or email us at firstname.lastname@example.org
Who we are
Gosport Voluntary Action (GVA), a registered Charity, is the umbrella body (Council of Voluntary Action) for Gosport and surrounding areas. It provides help and support to over 200 local, voluntary and community groups in the Borough, that need help with governance issues, finding funding, recruiting and managing volunteers and accessing training. It also represents member group interests at a wide range of strategic meetings. GVA also is passionate about improving the quality of life for all residents of Gosport but in particular those with disabilities or who are disadvantaged in some way. Gosport Voluntary Action is a company limited by guarantee. Registered in England & Wales Number 4191320. Registered Charity Number 1087177. Our registered office is: Martin Snape House, 96 Pavilion Way, Gosport, PO12 1FG.
How we collect information
Information is critical to ensuring we can provide safe and effective services. It helps us operate as efficiently as possible and to make sure our interactions with you are timely, relevant and appropriate to you. To do this, we may collect information about you in the following ways:
- When you interact with us such as when you register to become a member or use our services, make a donation or attend an event. Sometimes you might be interacting with an organisation working on our behalf but we are still responsible for your information.
- When you engage with us on social media and messaging services like Facebook or Twitter you might give us permission to access information from those accounts. The data we are given access to by social media services will vary but will always be in line with the Terms of that particular service.
- From other information that is available to the public to help us understand more about you e.g. the Charity Commission register, to ensure our communications are appropriate. By understanding more about you means we can help make our services more effective and accessible as possible.
What information we collect
Depending on how you interact with us, the information that we collect may include your name, postal address, email address, telephone or mobile number, your contact preferences, the date or year of your birth, and gender (where this is required for monitoring equality and diversity anonymised statistical reporting purposes). In addition we may also collect and process the following information about you:
- Information that you provide by filling in forms on this website (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
- If you contact us, we may keep a record of that correspondence.
- We may also ask you to complete surveys that we use for research purposes or consultations for our statutory partners e.g. Fareham and Gosport Clinical Commissioning Group, although you do not have to respond to them.
- Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
We may sometimes use third party suppliers to support our work– to understand more about this please see the section below, “Who we share your information with”.
How we use your information
We will ask for your consent before we use your information for certain purposes, such as sending you emails about training or volunteering opportunities or community news. We may also use your information where we have a legitimate interest in order to carry out our activities, examples include:
- To provide you with the services, products or information you have requested, or that we feel would be of interest to you, and reasonably expected by you
- To provide updates on our work, as well as tell you about other ways you might be able to support us, where you have agreed to receive this information.
- For administrative purposes, for example to contact you with a query about membership or volunteering enquiries.
- To keep a record of your relationship with us
- To ask you to participate in surveys or research
- To carry out due diligence on potential or actual members in accordance with our internal policies
- To analyse and improve our website, services, products or information
- To understand our supporters better so that we can offer an improved or expanded service
So that we can let you know the latest news about our work and share with you how else you can help, we may contact you by direct mail, and by telephone, email or SMS, where you have agreed to be contacted. You can change how you hear from us at any time simply by getting in touch with our Team – please see the section “How to change the way we contact you” below.
When you enter information into a form on our website and start but don’t complete a form, make a donation or complete an order we may send you an email to check and see if there is any help we can give or any problems you encountered.
If you would prefer us not to process or analyse your information, you can let us know by contacting our Team.
Who we share your information with
We may share your information with partners, agents or service providers to allow them to perform services on our behalf or to help us improve the services we provide to you. These partners will only act under our instruction and will not use your information for their own purposes.
We always have contracts in place with our suppliers, which require them to comply with UK data protection law and have systems and processes to protect the security of your information. We promise to always keep your details safe and we’ll never sell your information to other organisations.
We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect your vital interests. We may disclose personal information to defend the rights, property or personal safety of Gosport Voluntary Action, our visitors and for other lawful purposes.
Some examples of the organisations with which we may share your data:
Our technology & Media partners
- Pipemeida, Innovation I.T.
- Timebanking UK
- Walking for Health
Our analysis partners
- Google inc.
Our statutory partners
- Hampshire County Council
- Gosport Borough Council
- South Eastern Hampshire, Fareham and Gosport Clinical Commissioning Group
How we keep your information safe
We make sure that appropriate physical, technical and human controls are in place to ensure we take good care of your information.
However, the transmission of information over the internet is never completely secure and as a result, while we strive to protect your personal information, Gosport Voluntary Action cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your data, we make every effort to ensure its security both on our systems and while in transit between our systems and our partners who work on our behalf.
All staff who have access to your personal data understand the importance of keeping your information safe and secure at all times and are given training to support them in this.
We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit.
We ensure that additional controls are in place for financial, sensitive and special categories of information, meeting regulatory and legal requirements for managing these types of information.
How long we keep your information
We will hold your personal information on our systems for as long as is necessary for the relevant activity, and meet any legal or regulatory requirement. This is so that we can provide the services or information you have requested, to administer your relationship with us, to ensure we don’t communicate with you if you’ve asked us not to and to comply with the law.
You have the right to object to your data being processed by us and can do so by contacting our Team at Gosport Voluntary Action, Martin Snape House, 96 Pavilion Way, Gosport, Hampshire, PO12 1FG, by email at email@example.com or by phone on 02392 583836.
You can request a copy of the personal information that we hold about you, known as a Subject Access Request. Download our Subject Access Request Letter here. If you would like to do so, please use our Subject Access Request letter template, and include a description of the information you would like as well as approved proof of identity to the Team at Gosport Voluntary Action, Martin Snape House, 96 Pavilion Way, Gosport, Hampshire, PO12 1FG or by email at firstname.lastname@example.org
You have the right to lodge a complaint about the way we manage your data with the Information Commissioners Office.
How to change the way we contact you
We always want you to be happy with the communication you receive from us. If you want to change how you hear from us, or update your details, simply get in touch with our Team who can give you login access to your information through our website where you can update your details including your communication preferences. You can call us on 02392 583836 or email email@example.com
You can also remove yourself from our mailing lists by using the unsubscribe link in our emails.
Where you tell us that you no longer want to hear from us for marketing purposes, please be aware that we may still contact you for administration purposes such as fulfilling orders you have requested, or providing you with information you’ve requested or in helping resolve a query.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. We use the following cookies:
- Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
- Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies: These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
The table below explains the cookies we use and why.
|complianceCookie||Preference Cookie||Used to store your acceptance of the cookie warning message initially shown when you first visit our website||Expires 365 days from set/update|
|__utmc||Google Analytics cookies||Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout||Expires at the end of browser session|
|__ga||Google Analytics cookies||Stores a unique client identifier (Client ID), which is a randomly generated number. Once the ID is generated it is stored in the cookie and is included with each hit/request sent to Google Analytics. This ID is later used by Google Analytics servers to calculate user, session and campaign data.||Expires 24 months from set/update|
|__gat||Google Analytics cookies||This is described by Google as “Used to throttle request rate” although there is little data about these cookies, the value (other than the domain) is set as “1”.||Expires 10 minutes from set/update|
|CoImpact_ContactID||Login ID||Used to access Self-Servicing area and is strictly necessary
|Expires at the end of each session e.g. when a user logs out or after 24 hours|
What if I’m under 18?
If you are under 18, please make sure that you obtain your parent/guardian’s permission beforehand whenever you provide personal information via our websites. Users under the age of 18 without this consent are not allowed to provide us with personal information. Also, if you do use our sites to obtain information about local community services, or supporting the work of Gosport Voluntary Action and its members, please let an adult know.
Changes to this policy
This information was last updated in May 2018. From time to time, we may make changes to the information on this page so you may wish to check back from time to time. The amended information will apply from the date it is posted on the site and will govern the way in which we collect and use personal information from then on.