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Change to Service Opening Times on Fridays (Effective from 21st July 17)


Important Notice:  changes to our service opening times which will take effect from Friday 21st July:

GVA Reception will close at 1pm.
All other days Reception will be available from 9am – 4pm, but on Fridays this will change to 9am – 1pm.

Please note, however, that our main telephone line (02392 583836) will still be answered until 4pm on Fridays so that queries can be addressed and appointments made for the following week.

Last week the Executive Committee made the difficult decision to close Reception from 1pm on Fridays. This means that there will be no walk-in ‘counter service’ available.

We have taken this decision because of reduced funding and the need to restructure our administrative support so that Reception Supervisors and other core staff are able to cope with our busiest days, which are Monday to Thursday.  We will, however, still attend any meetings that require GVA’s representation on Friday afternoons, if and when the need arises.

For those customers who normally drop in payment for Dustbusters, DART or Gardening on a Friday afternoon, can we respectfully suggest that you do so at another time in the week, when Reception is open.  Information about our services are available on our website:

However if you do not have access to the internet and require information urgently, we may be able to make alternative arrangements as required.

We sincerely believe that this should not diminish our service to you.  We aim to close for the first time from Friday 21st July at 1pm.

Please do not hesitate to get in touch with Nicky Staveley, Chief Officer, should you need further clarification: or by phone on 02392 583836.

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