Information and advice directory of local services for adults with care and support needs.

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Guidance Updates

Last updated 12 January 2021

What is Coronavirus?

As a group, coronaviruses are common across the world. This strain, COVID-19, is a new strain of Coronavirus first identified in January 2020.  To find out about the symptoms and how to prevent the spread of the virus, please refer to the information on the GOV.UK website:

Gosport is currently under national lockdown restrictions:

The Government have issued some Stay At Home guidance: What to do if you or someone in your household has symptoms of coronavirus or has been told they have coronavirus after having a test (November 2020). It’s a very useful easy-read version and can be downloaded here.

What help is available locally? 

How are national/countywide organisations helping to deal with COVID-19?

  • Hampshire County Council’s new helpline is now available to provide information and advice, as well as practical support to vulnerable Hampshire residents.  The Coronavirus Hampshire Support and Helpline can be contacted on 0333 370 4000. (Calls charged at local rate.) Or you can request a call-back from the helpline by completing the call-back request formThe helpline is available weekdays, from 9am to 5pm, as well as the weekends of 7-8 Nov and 14-15 Nov, and is for vulnerable people who do not have support from families, friends or their local community, and who need assistance with practical issues.

Health Conditions and Disabilities

Safety and Security

Homelessness and Accommodation


  • The Post Office has extended their ‘Payout Now’ scheme offer to all banks, building societies and credit unions.
    If the bank allows it, someone can ask for a one-time barcode sent via text, email or post for a stipulated amount. A trusted friend or volunteer can exchange the voucher for the cash requested:
  • Citizens Advice have published this helpful information for those needing help with topping up their energy meter. Suppliers are being supportive and assisting with a range of options: click for more information.


Children and Young People

Online shopping instructions

If you’re not familiar with shopping for groceries online, Rushmoor Borough Council and Voluntary Services’ step-by-step guide can get you started.

Looking after your well-being whilst staying at home

We know that staying at home for a prolonged period of time can be difficult, frustrating and lonely for some people and that you may feel low. It’s important to remember to take care of your mind as well as your body and to get support if and when you need it. Stay in touch with family and friends over the phone or on social media. There are also sources of support and information that can help.

Public Health England’s ‘Active at Home’ booklet has been produced to provide practical guidance to older adults on home-based activities to maintain their strength and balance. It follows concerns that low levels of physical activity in older adults will lead to reduced fitness resulting in loss of independence and need for care in the future:

The College of Medicine and Integrative Health has a list of article on holistic health practices to support your wellbeing during the Covid 19 outbreak. The College is also sending out invitations to a variety of online events such as breathwork practices and Lu Jong.

The Cultural First Aid Kit has been produced by Manchester Museum & Whitworth Art Gallery, filled with creative and fun activities and workshop ideas that can be completed in the comfort of your own home, in hospital or care centres and homes.

Insight Timer provides free meditations for sleep, anxiety & stress and is available online and via their app.

Things to do when Social Distancing or Isolating

The Digital Concert Hall

The Metropolitan Opera 

Free colouring books 

Interesting films 

Open University Courses 

Museum of Modern Art

Virtual Museum Tours 

Escape to Kew Gardens and Wakehurst

Virtual garden visits

Online games 

Online music classes 

Free eBooks 

Get urgent support

Free 24-hour listening support

When life is tough, Samaritans are here to listen at any time of the day or night. You can talk to them about anything that’s troubling you, no matter how difficult.

Call free on 116 123 or visit the Samaritans website

Shout offers confidential 24/7 crisis text support for times when you need immediate assistance.

Text “SHOUT” to 85258 or visit Shout Crisis Text Line

Urgent, non-emergency medical advice

If you need help urgently but are not at risk of death or serious illness, call the NHS non-emergency advice line.

Call 111

NHS 111 advice online

People with hearing problems can use the NHS 111 British Sign Language (BSL) service.

Crisis support for young people

If you are under 35 and feel that life is not worth living any more, call Papyrus’s HopelineUK from 9am to 10pm weekdays and 2pm to 10pm on weekends.

Call HopelineUK on 0800 068 41 41

Text 07786 209697

Visit the Papyrus website

Dial 999

In a life-threatening emergency, phone the emergency services and ask for an ambulance.

Call 999

When to call 999


Key up-to-date information from the government:

Sector-specific guidance

Risk management

Travel advice


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